DISGUSTING HOTEL!

General information: DISGUSTING HOTEL! DISGUSTING STAFF! After I made an early booking on bookgreece, we checked in at JOY LIFE. Sofia, who is the hotel’s manager, offered us a stinky room with mold all over the place, a defective bathroom, with no mosquito net, the air conditioner ( for which you must pay some extra 5 euros per day) had dirty filtres , the sink was broken, the furniture was destroyed by the humidity, with no light in the bathroom, and in the end, even the towels were extremely dirty. When I explained the situation, the manager said that she does not care about it and that from her point of view, we should not complain. We asked for the cellphone number from the Consumer Protection, but in that second she has been started screaming and she even treatened us to make us leave the hotel, even though we paid for a 10 days sejour. She also offended us verbaly and behaviorally. The second day we tried to find another hotel and while we were away, Sofia entered in our rooms and she took the key and locked the rooms, even if we had our bags there. This is a proof of disrespect. We had to put our luggage into the car.We asked for support at the Police station in Sidari, claiming theft and language agressivity. We were not surprised, when the Police did not respond to our solicitation, even if we went to the police station and explained them in detail the whole situation. What is more, the hotel’s manager – Sofia, physically aggresed a lady in front of her children. And when you think that we only wanted to have fun in our holiday. Also, like it was not enough, after a couple of hours, the Police came, after it was called by the Hotel’s manager, because we had occupied the parking. After we discussed with the Police, we realised that we can not do anything, except sue them, as the hotel’s manager is the „master” and we must accept the hotel’s conditions. We spoke to Bookgreece and left from „Sofia’s hotel”. My point is, that the photos presented by Sofia on the Internet have no similarity with the reality. The dirt in the Hotel and the horrible behavior of the staff are very good related to this hotel. I also attached the photos we took there, in order to confirm what I wrote. Sofia, I am sorry to say that, but you were very rude. Your behavior is lamentable and you do not deserve to be called a manager. You have no idea what this function is about. I make the promise that anytime I find your hotel on the Internet, I will not miss any ocassion to post this story. Do not get me wrong; the main reason for my complain is to make you change your behavior in the future. I am talking about those clients who will not believe what I wrote and will still book a room at your hotel. Costin